Monthly Archives: July 2010
How to Support 5,000 Customers with No Support Staff
It will probably surprise you to find out that we actually have no dedicated support personnel inside of New Relic! Each and every support request is handled by a development engineer who has full access to our entire source base, and … Continue reading
Klassio. A Multimedia Blogging Platform
Klassio, a very early stage blogging platform, has some interesting features. Instead of focusing on text, Klassio instead focuses on a range of media types. While platforms like WordPress and Blogger require every post to be made up of words, … Continue reading
TeensInTech is Trying to Corner the Teenage Market – Again
So, I’m sure we’ve all heard of TeensInTech by now. Led by Daniel Brusilovsky, a group of both teenagers and adults are off to try to conquer the Teenage Market. According to their site, a new product will be announced on July 31sts … Continue reading
5 Holes That Twitter Needs to Fill (and Soon)
While I agree with a lot of this post, there is one clear item that is being misrepresented. The Verified Account System: At the time of writing, Twitter has verified just 2,808 users – a number that’s probably just a little … Continue reading
Spam Filtering? Patented! 36 Companies Sued
36 companies have been sued for patent infringement in Marshall, Texas (of course) for supposedly violating a patent (6,018,761) on spam filtering. The companies sued represent a who’s who of corporate America, including Apple, Google, HP, RIM, Citigroup, Capital One, … Continue reading
Site Redesign
I am currently redesigning chacha102.com. The new theme is very simple. It features my posts on the left, and other information on the right. It is a work in progress, but I think it will turn out great.
Benjismith.net: Why I Hate Frameworks
So I go to the hardware store to buy the tools, and I ask the sales clerk where I can find a hammer. “A hammer?” he asks. “Nobody really buys hammers anymore. They’re kind of old fashioned.” Surprised at this … Continue reading
How to kill Techcrunch (In small, simple steps).
I wrote this post in March 2009. I still use this concept everyday to break down large tasks into more manageable ones. Haha! Tricked you! You thought I was going to lay out a plan on how to kill one of the … Continue reading
Techcrunch: AP Not Amused By The Woot Story, Tries To Play The Oil Spill Card
Going out of their way to point out and make fun of bad business practices is why Techcrunch is so significantly better than other sites like TheNextWeb, ReadWriteWeb, and countless others. While keeping us informed is important, being creative and … Continue reading
Smarterware: Google Apps vs. Google Accounts Parity Coming
The limitations of Google Apps accounts was primarily to give businesses a separate feel. You did your work on your work account (Google Apps), and you personal stuff on your person account (Google Accounts). Services that Google didn’t believe were … Continue reading